By placing your order you’re agreeing to our Terms & Conditions please read them through carefully

Shipment

We charge the minimum shipment rates that are available and we don’t make money on shipment.

All fresh caviar is shipped via Fastway Couriers and Express Post.

Australia wide delivery fee of $10 - $25 is charged at the time of the order.

All orders can only be shipped Monday  by 8:00 am. 

If you placed your order outside of this time frame please be aware it will be shipped next Monday morning.

All orders come in special packaging  - cooler boxes with dry ice included which keeps the products chilled and protected.

Please allow 2-5 working days from the date of shipping for delivery.

Please check you wrote a correct address and all the details before submitting the order as well as in the order confirmation email you receive. If the address was entered incorrectly, please contact us immediately via email or our Facebook page to fix the mistake as well as make sure that we received the update. No refund will be made if the caviar has been delivered to a wrong address or returned by a carrier because of incorrect address in your order.

Returns

It is common sense that products that have to remain chilled cannot be returned because we cannot make sure it was stored correctly.

Which means it cannot be returned if you changed your mind. However, we are more than happy to deal with on a case by case basis if you are not happy with the quality of the product or something happened to it while it was in transit. Please contact via email so we can assist you further

Terms and Conditions

It is a term and condition of a reader accessing and reading the redcaviargourmet.com website.

Our fulfillment center contact: +61 422 417 514

This page together with our Returns Policy and Shipping Policy tells you information about us and the legal terms and conditions on which we sell any of the products listed on our website to you.

These terms will apply to any contract between us for the sale of products to you. Please read these terms carefully and make sure that you understand them, before ordering any products from our site. Please note that by placing an order agree to these terms.

We amend these terms from time to time. Every time you wish to order products, please check these terms to ensure you understand the terms which will apply at that time.

Contract Formation

All orders made by you through the redcaviargourmet.com website are subject to acceptance and availability. We may choose not to accept your order for any reason.

Prices of products are correct at the time of entering information, however, we reserve the right to change prices without prior notice (although we will inform you if any such price change affects your order).

For the avoidance of doubt, no contract will exist between you and Red Caviar Gourmet for the sale by redcaviargourmet.com to you of any product unless and until redcaviargourmet.com sends you an e-mail confirming that it has dispatched your product.

Cancellation

To cancel a contract in accordance with your legal right to do so, you just need to let us know that you have decided to cancel. Please see our Shipment & Return Policy for more information.

Data Protection

Red Caviar Gourmet is compliant with the Data Protection Act. We only use your personal information in accordance with our Privacy Policy. We will not pass on your details to any third party without your prior consent.

Copyright

Any material found within the pages of redcaviargourmet.com, including text or images may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial use. You hereby agree not to adapt, alter or create any derivative work from any of the material contained in this site. In addition, the material cannot be used for any other purpose other than for your own personal and non-commercial use.

Disclaimer

Red Caviar Gourmet provides the redcaviargourmet.com website ‘as is’ and does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials.

In addition, Red Caviar Gourmet makes no (and disclaims all) representations or warranties of any kind, express of implied, with respect to the redcaviargourmet.com website or the information or content included in this site.

Every client is responsible for providing a correct address and all the details before submitting the order. If the address was entered incorrectly, and no immediate contact was made with Red Caviar Gourmet prior shipping date no refund will be made if the caviar has been delivered to a wrong address or returned by a carrier because of incorrect address entered in order form.

 

This does not affect your statutory rights in relation to the goods and their fitness for purpose and satisfactory quality.

Use of redcaviargourmet.com

In connection with the use of the redcaviargourmet.com website (including any orders of products), in no event Red Caaviar Gourmet will be liable:

for losses that were not foreseeable to both parties when the contract was made

for losses that were not caused by any breach on the part of the supplier

for business losses and/or losses to non consumers

We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples; and

(e) defective products under the Consumer Protection Act 1987;

You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party, such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.

External websites

Red Caviar Gourmet is not responsible for the content of external websites linked from redcaviargourmet.com

Jurisdiction

These Terms and Conditions are governed by the laws of Australia.

Red Caviar Gourmet reserves the right to amend these terms and conditions from time to time.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by an Event Outside Our Control (which means any act or event beyond our reasonable control).

If an Event Outside Our Control takes place that affects the performance of our obligations under a contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

Additional terms

We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these terms.

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automat

Contact Us:

Red Caviar Gourmet

e-mail: australia@redcaviargourmet.com

Ph.: +61 404 116 561  (Text Only) Australia

Ph.: +64 220 217 737  New Zealand

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